State Farm® Insurance Agent Cynthia Rougeau

"An addendum was in my 6 month policy renew. Most people wouldn't think much of this. But here is what they are doing. I would like everyone to be really aware of. This insurance is labeled important notice regarding changes to your policy. Mandatory endorsement 6125E. Today is October 23rd 2024 This basically says we may buy the parts needed to repair your vehicle from China. Did you ever notice how so many things on Amazon that you can buy for 10 cents on the dollar compared to buying them here. Although the statement says these parts are required to be at least equal in terms of fit, quality, performance and warranty to the original parts they replace. In other words you're not going to get your American OEM manufacturer part for your made in America vehicle. You're going to get one from China that looks very similar.... but in no uncertain tearms.... will it be equal to the quality of the original American made OEM part. Funny..... (FYI - side note - If "Boeing" makes any of your OEM parts)......... Disregard..🤣 I'm in the type of industry that buys a lot of parts and has gone through the beating that most companies take when they try and buy a cheaper part that looks just like the original. As a business owner..... That tries to save his customers money. I've gone through these situations and it never turns out like you would think. We have to go back 95% of the time and replace the part.... that lasts for weeks, or even months. We eat the cost of putting the new OEM part on it instead. Basically, we "do the right thing" to keep our customer happy. It made us look incompetent....... State Farm.....FYI - IT'S GOING TO MAKE YOU LOOK INCOMPETENT TOO 🙄 VERY QUICKLY Signed, Multiple policy holder for 10+ years."

"Very friendly and professional"

"They glad to take your money but when it comes to help they hand you a phone number to call and turn their backs on you. I’ve been trying to get a insurance claim handle for three months now from storm damage"

"Reese Martin is a great agent, he made the process so much easier by informing me of all the great deals & discounts! Ask for Reese as your agent! He is great!"

"Luis Diaz Santos. Is awesome he is very helpful and very professional, highly recommended"

"Great staff"

"Great service ..friendly employees..would recommend anyone check Car insurance against most major companies"

"Charged me for things for months that I never authorized and refuses to fix it. Was with state farm for almost 30 years!!"

"Great service and reliable people, always very responsive and great communication!"

"Kimberly in the claims department was so sweet and polite.I have spoken to other insurance companies and their claims department people was very very rude. But Miss Kimberly was helpful and made my transition go well. I think she is wonderful 🤩🤩🤩 and if on a scale of 1to 10 she gets all ⭐⭐⭐⭐⭐⭐⭐⭐⭐ Keep up the good work"

"I love how easy this team makes everything. Doesn’t matter what it is, they’re always so friendly and helpful!!"

"Nice people with great knowledge of their products. Love it!"

"Went during their lunch break but they still helped me out. I was able to change my deductible in an instant! Great Service"

"By far some of the friendliest and most professional agents I have ever dealt with. Thank you so much for helping me out with my insurance needs."

"I worked with Reece, he was super helpful! His office was fast with quotes and by far cheaper than anyone around!"

"I love coming in here! Everyone is friendly with great customer service and they always answer my questions/concerns. Definitely recommend everyone to visit this location!"

"I'm so glad I made the switch to State Farm! Reece was extremely helpful in getting me the best discounts from bundling my policies. Highly recommend this office for your insurance needs!"

"Fast and great service!!"

"Cynthia and her Team are so professional and personable!! Cynthia personally set me right up with an affordable home/auto policy that has wonderful coverage. Thank y'all for being so caring and diligent in your details, thank you Luis for answering all my additional questions!"

"Poor communication"

"Very professional and good rates. Reece was very knowledgeable as well."

"This team is very knowledgeable and always willing to go above and beyond for the customer. They are also very personable, empathetic and provide superb customer service to all their clients despite social differences. They really care and they show it in the office and in the community. #foreveracustomer#"

"Cynthia and her staff are professional, knowledgeable and provide exceptional customer service. I would definitely recommend doing business with them!"

"I had a wonderful experience with them and their customer service. Will have my business for a long time."

"Very informative, understanding, and personal staff! My family has insured with this agency for more than two decades. We are always happy with their service."